It is when I am in a flow state, a time of effortless focus, like a shortstop turning a double play or Arthur Rubinstein performing Chopin's Mazurkas, that I am the most valuable. I can create something of value for my clients. But during these times I am considerably less valuable in a human sense. [...]
In appraisal we call our disclaimers Assumptions and Limiting Conditions. Potato, Potahto. When you come across a business with an extraordinary number of disclaimers they tend to be larger and lawyered up, attempting to cover every possible contingency long before they happen and however unlikely the scenario. From the customer's perspective, it can be a little [...]
I played Pickleball last week. I am going to a Kenny Chesney concert next week. These two things have one thing in common: I was only vaguely aware of them. But after I said yes I was opened not only to the things themselves, but the attitudes and cultures surrounding them. The Tribes, if you [...]
...to fix the problem. You let me know, calmly, that there was a problem. I proposed a solution. We agreed. It was fixed. No hard feelings. No damaged relationships. Thank you.
I am not old enough to remember party lines (I am not sure they were ever used in the densely populated New York Metropolitan area) but I do remember phone books. Now a relic ignored by all and probably threat to the environment, phone books were at one time revolutionary. Before the invention of the telegraph [...]
Timesheets are used to track one's time accurately, and if the billing is hourly they are an absolute necessity. I am not a big fan. We have two catchall timesheet categories that are not directly related to billable work: Administrative and Marketing. These are not only poor descriptors but I feel neglectful, even lazy or wasteful when [...]
