Two of the most basic tenets in football are keep your head on a swivel and keep your feet moving. These are not simply bromides: they apply both to the gridiron and the pressure cooker that is business today. Keep your head on a swivel reminds us to be situationally aware, constantly scanning the field for [...]
After the startupworkgrab, you know, the first months or years when a new business will take any paying work, there has to be a time of self reflection. You now have some data and you need to ask yourself some questions. I suggest that you pose these questions as negatives: What work is the least [...]
...to fix the problem. You let me know, calmly, that there was a problem. I proposed a solution. We agreed. It was fixed. No hard feelings. No damaged relationships. Thank you.
I am not old enough to remember party lines (I am not sure they were ever used in the densely populated New York Metropolitan area) but I do remember phone books. Now a relic ignored by all and probably threat to the environment, phone books were at one time revolutionary. Before the invention of the telegraph [...]
It is a tough business, real estate appraisal, especially the kind of work that I do. The data can be scattered and imperfect. All I can do is be reasonable, logical and credible. It would seem, for example, that it is not credible to be above or below the price range expressed in the data. [...]
I have a happy problem. I usually get more calls for work than I can physically handle. When a call comes in, I listen carefully to the prospective client to make sure that I fully understand their needs. Once I understand the issue, if the project is something we can do we email a Proposal [...]
It is not enough to service your clients, or even to service them well. Whenever possible, go above and beyond. Make suggestions, deliver something extra, spend time, empathise, care. Put the proverbial bow on the box or the cherry on top of the sundae. Someone might be offended, but it is worth the risk. You may [...]
I assumed fulfilling my request was not a problem. Mostly because it is your job.
Last week President Trump signed an Executive Order allowing the sale of health insurance across state lines. This is all well and good, I thought, but how would it work mechanically? So I did some research and realized that this is change could be very exciting, especially for people who own small business or are otherwise [...]
I am cancelling my subscription to the Wall Street Journal, which saddens me. I once gave up the Journal because the delivery of the physical newspaper became unreliable. So I started reading it on my iPad. But the app sometimes locks me out of stories for no reason. It takes forever to download today's news. [...]