I don’t want to name the item or the company, it is a brand I respect. It is not Delta Airlines for goodness sake.

I bought eight of the item three years ago and recently bought two more. But the new ones were different, flimsier, cheaper.

I rarely post reviews on Amazon, but this time I did and I noted that several other recent reviews made note of the quality decline.

I felt I had to go a step further. I sent an email to customer service.

I got an email back. The rep pointed out that the company guarantees its products and offered an exchange.

No, that’s not what I was talking about.

I can only assume that the exchange would be for the same lower quality product, which does me no good.

The reason I sent the note was to warn the company that their reputation is at risk.

I sent the note because I cared.